FAQ

Frequently Asked Questions About Us

First answer to all questions:  DID YOU TRY REBOOTING YET? Look to our free Tech Blog for answers to questions about all things technical.

What actual areas do you support in the New York area?

We travel to all neighborhoods of Manhattan, near parts of Brooklyn and Queens with no travel charges.  We also offer extended support in the greater New York area with additional travel charges.

Why hire us over full time staff?

Simply put, we are more economical.  Whether we establish a “break/fix” relationship where you call on our services as needed, or we establish a retainer relationship where we tailor a monthly service package to your specific needs, the result is a closer match between the need and the expense.  Eliminate the expense of paying benefits, insurance, and other peripheral costs related to full time employees.

Consider, too, the aspect of our expertise -  we are exposed to a lot of business environments; therefore, our toolbox of knowledge is large and versatile especially for small and medium sized businesses.

What qualifications do you and your staff have?

Microsoft Certified Server Administrator (MCSA)

Microsoft Authorized Reseller

Our experience goes back to The Commodore 64

Q & A about Service Retainers

What are they?

Service Retainers are customized service plans geared toward your technology needs.  They are proactive ways to ensure core monthly tasks are taken care of, like weekly server monitoring, sytem backups, or routine scheduled maintenance to catch issues before they arise.

What is the price range?

We have very basic service plans that cover core server monitoring and maintenance and we have premium plans tailored to fit the complexities of your tech environment.  Either way, we aim to be fair and effective.  Please contact us if you would like to discuss what options make sense for you and your business.